Refund policy

*Return and Exchange Policy*

Thank you for shopping at Home Hatch. We take pride in providing you with high-quality products and excellent customer service. Please read our Return and Exchange Policy carefully to understand your options in case you need to exchange a product.

*7 Days Free Exchange for Damaged or Defective Items*

We understand that sometimes products might arrive damaged or defective due to unforeseen circumstances during shipping. In such cases, we are happy to offer you a free exchange within 7 days of receiving your order. To be eligible for a free exchange, the item must be reported as damaged or defective within 7 days of delivery.

*Conditions for Eligibility:*

1. The item must have arrived in a damaged or defective condition.
2. You must notify us within 7 days of receiving the product, providing detailed information and clear images showcasing the damage or defect.
3. The product must not have been used, altered, or damaged further after you received it.
4. The original packaging and any accessories that came with the product must be returned along with the item.

*Change of Mind Returns*

We understand that sometimes decisions can change after a purchase, but we currently do not offer exchanges or returns for reasons of change of mind. This policy is in place to ensure we can maintain the quality of our products and provide a fair experience for all our customers.

*How to Initiate an Exchange:*

1. Contact our Customer Support Team at +92-310-7865319 within 7 days of receiving the damaged or defective item.
2. Provide your order number, a detailed description of the issue, and clear images showcasing the damage or defect.
3. Our Customer Support Team will review your request and provide you with further instructions on the exchange process.

*Shipping for Exchanges:*

For eligible exchanges due to damaged or defective items, we will cover the shipping costs for sending the replacement product to you. Please follow the instructions provided by our Customer Support Team for return shipping.

*Exclusions:*

1. Items damaged due to misuse, neglect, or mishandling by the customer.
2. Normal wear and tear of the product.
3. Products that have been altered or modified from their original state.

*Refunds:*

We do not offer refunds for exchanges due to damaged or defective items. Exchanges will be processed for the same item, subject to availability.

Please note that this policy is subject to change without prior notice. It is recommended to review our Return and Exchange Policy before making a purchase.

If you have any questions or concerns regarding our policy, please contact our Customer Support Team at +92-310-7865319

Thank you for shopping with us!