Refund policy

Return, Refund & Exchange Policy

Effective Date: 4th April 2026

Thank you for shopping at Home Hatch. We are committed to providing high-quality products and excellent customer service. Please read our policy carefully to understand your rights regarding returns, refunds, and exchanges.

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1. Return Window
We offer a 7-day return window from the date of delivery. To be eligible, you must request a return within 7 days of receiving your order.

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2. Eligibility for Returns
To qualify for a return, refund, or exchange:

• The item must be unused, undamaged, and in its original condition

• The item must be returned in original packaging with all accessories

• Proof of purchase (order number or receipt) must be provided

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3. Damaged or Defective Items
If your item arrives damaged or defective:

• You must report it within 7 days of delivery

• Provide clear images or videos showing the issue

In such cases, we offer:

• Free replacement (exchange), or

• Full refund

We will cover all shipping costs for damaged or defective items.

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4. Change of Mind (Non-Defective Items)
If you wish to return an item due to a change of mind:

• The item must meet all eligibility conditions

You may choose:

• Exchange, or

• Refund

Return shipping costs for change-of-mind returns are the responsibility of the customer.

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5. Refunds
Once we receive and inspect your returned item:

• We will notify you of the approval or rejection

• If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to be completed.

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6. Exchanges
We offer exchanges for:

• Damaged or defective items (free of cost)

• Eligible returns

All exchanges are subject to product availability.

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7. Return Shipping

• Free shipping for damaged or defective items

• Customer pays return shipping for change-of-mind returns

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8. Non-Returnable Items
We do not accept returns for:

• Items damaged due to misuse, neglect, or mishandling

• Products showing signs of use or wear

• Items altered or modified after delivery

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9. How to Request a Return
To initiate a return, refund, or exchange:

Contact us within 7 days:
📞 +92-310-7865319

Please provide:

• Your order number

• A description of the issue

• Clear images of the product

Our support team will guide you through the next steps.

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10. Important Notes

• Returns requested after 7 days may not be accepted

• Refunds are issued only after inspection and approval

• This policy may be updated at any time without prior notice